Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2383126
Fault type: Excavation damage
Description: Multiple customer affecting fault
Location: Tjörn
Occured: 2025-04-14 13:35 CET/CEST
Service(s) restored: 2025-04-15 02:46 CET/CEST
History:
2025-04-15 03:01 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Field technicians were dispatched to measure, located, and remedy the fault.
Is this a permanent solution?
– Yes
2025-04-15 02:48 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-14 20:18 – Technician are working with excavation team to lay free the cable. One cable has been found to be undamaged. Most affected circuits will be possible to prioritize and will restore likely before midnight. But technicians will not be hands off until all services have been restored.
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2387985
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hova
Occured: 2025-04-30 00:23 CET/CEST
Service(s) restored: 2025-04-30 04:01 CET/CEST
History:
2025-04-30 04:01 – All services are restored.
2025-04-30 02:25 – We currently have an outage. A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2387844
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västervik
Occured: 2025-04-29 14:00 CET/CEST
Service(s) restored: 2025-04-29 15:13 CET/CEST
History:
2025-04-29 15:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-29 15:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2387658
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2025-04-29 10:29 CET/CEST
Service(s) restored: 2025-04-29 10:56 CET/CEST
History:
2025-04-29 11:02 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-29 10:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2387569
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga
Occured: 2025-04-29 08:57 CET/CEST
Service(s) restored: 2025-04-29 14:46 CET/CEST
History:
2025-04-29 14:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-29 09:01 – We currently have an outage, troubleshooting ongoing.